How to Complete the Proof of Address (POA) Verification on Your Streamate Account
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Streamate's POA (Proof of Address) verification process is mandatory for all the models who collaborate with us.

Whether you're an independent model or you work for a studio, you need to complete the POA verification for your account.

POA enables us to send you payments after verifying your identity. According to KYC (“Know Your Customer”) international financial guidelines, POA is mandatory for us, as a company, to make sure we send money to the right persons. This is something financial institutions also require in order to verify a person’s identity and be able to process their payments.

To complete the POA verification, you need to upload a document that states your address. This should be the same address you've registered when you've opened your model account on Streamate.

When you enter your address,

please make sure it is identical to the one on the document you attach. The address specified on the POA proof doesn’t necessarily have to correspond with the one in your ID.

Please don't forget to

attach your proof of address document after you've filled in the form, otherwise, we won't be able to complete the POA verification for your account!

If your account hasn't passed

the proof of address verification process, you won't be able to receive payments from Streamate.

Streamate will safely keep

the payments in your account until the proof of address verification process is completed. Afterward, you will be able to withdraw your money at any time.

The document approval can take between 2 up to 5 business days.


Why do I have to provide proof of address?

This verification is necessary as our commercial banking partners and the financial institutions that provide us services ask us to carry out POA in order to ensure safe payments. Many other companies are nowadays required to comply with this norm, which is known as the KYC (Know Your Customer) compliance program. This program aims to help companies and minimize the risk of fraud, money laundering, or other illegal activities related to their payments.

Do I need to send another document as proof of address besides my ID?

Yes, this is a common procedure most signup processes involve. We need two documents that ascertain your identity and your residence. The proof of address verification is all the more necessary for models who live at a different address than the one specified in their ID.

On my account, I get a tax message available for the U.S. Is that normal?

The tax information message for the U.S. shows on every model's account, even if the models are from other countries.

Is my bank account information safe if I share it with Streamate?

Absolutely, we will not share your bank account information or any personal information with third parties. We need your bank account to be able to fulfill our payment obligations to you.

I want to get paid through my company. Is this possible?

Yes, this is possible as long as you are the account owner and also a beneficiary of the company you want to get paid through.

Is there an alternative payment method I can use to avoid the POA verification?

No, regardless of the payment method you choose, POA is necessary.